I sure know where you are coming from about the VW dealerships. A few years ago I was looking for a VW TDI, preferrably a new Passat. There wasn't a VW dealer in the area willing to help me out. I ended up turning to the internet and found a dealer that had a car similar to what i was looking for, except a Jetta. When I went there, they no longer had the car, but said they could get one like it.
Financing was arranged through VW Credit and I thought all was fine. The car got ordered (located actually) and when it arrived, it didn't have all the options I paid for. After fighting for a few days, they located the exact car, but then tried to get me to pay the difference in sticker prices (about $1200) between the first car they got and the one I actually ordered.
Then to get it serviced...heck, they don't even know what type of oil to use. Good thing I take care of most things myself...
Sold: 1987 MB 300SDL, 320k miles, Astral Silver, Blue Leather, all books and records from day one.
Totalled: 1998 VW Jetta TDI, 488k miles, Classic Green/Gray Leather, loaded, E-Codes, "Slightly" modded, "Slightly" faster than stock, arrived 11/07/1997.
MBCA Member, Chicago Region