Quote:
Originally Posted by david s poole
steve,autozen, agree with you both completely.when a customer comes in the door part in hand and asks to have it fitted to all intents and purposes he has made his own diagnosis which if it doesn't work guess who gets the blame?i usually ask those people how they fared when they carried their own steak into a restaurant and requested cooking service.
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Funny you should mention that owner diagnosis thing. Years ago I had a guy come and make an appointment to replace his water pump. He didn't want me to check the cooling system. When the car came in, there was a definite leak in the water pump area. As I started work on the car, I couldn't help wondering why he wanted his water pump changed Oh well, it was his call so I did what he asked and changed the pump. I didn't even charge him any extra for tightening the hose clamp that was leaking near the pump.