You probably need to discuss your case with the MB regional rep. BTW, if any one out there has a list of the reps with their phone numbers it would help. It seems like a regular occurrence with the need to contact these regional reps. I realize they try to keep these things secret so we can work through the dealers. Someone is bound to have a list somewhere!
Did anyone see the want ad for the Porsche regional rep in the recent Autoweek? Only an High School education required. I showed it to my Porsche-driving friend and he just shook his head. Hope the MB ones are better caliber.