Call MBUSA...800ForMercedes......they will give you the contact number of the regional MB rep in your area....He should call you back with 24-48 hours....I have had a several long discussions with the guy serving my area of the midwest......and he seemed willing to help as much as he could.....but you might also get the GM of the dealership involved and if you get no satisfaction from him...then call the MB zone rep and make sure you tell him the the dealership GM offered you no satisfaction...the dealerships don't like complaints about them to the zone reps....


good luck

Warren
1992 300SD 126K
Columbus Ohio