What I find annoying is that this guy spent all that time looking to see if the f#@%*ng lenses were broken and if the rear window was leaking, etc.! With the ever-so casual mention of the engine not running, was there a hint at what the problem really is? Isn't this what you sent it there for? Unless this guy has been changing light bulbs in Mercedes cars for the last 40 years (and I don't mean the difficult bulbs like the dash) perhaps you ought to ask him! I am furious for you, Christy, because the same thing happened to me when I picked up the 250C in Virginia. I paid the guy for an hour of his time and I got the same runaround. And this was a Mercedes "specialty" shop. All I really wanted was an opinion about the drive train. I drove the damned thing back to Tucson anyway. Call him back and ask him why it won't start.