When I got my kid's passports, they guaranteed to arrive by a certain date, but the passports arrived well before that.

I don't know if this applies in your case because I never spoke to a person live on the phone.

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Paul S.

2001 E430, Bourdeaux Red, Oyster interior.
79,200 miles.

1973 280SE 4.5, 170,000 miles. 568 Signal Red, Black MB Tex. "The Red Baron".