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If the torque converter drain plug hasn't been touched in a while, it's not the source of your problem, unless of course, it's been there a while and he is only noticing it now.
When correcting fluid level, resist the tempation to put in any more than half a pint of fluid at a time. Let the new stuff warm up a little before retesting the level.
Like the panda said, run through the gears once or twice before checking the level at idle.
Like the other fellow said, make sure you've got a clean rag. A little bit of lint goes a long way to a problem.
-CTH
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