Thats why I will never get rid of my Sikorsky Visa card, if I have a problem I call Stratford CT not some GD moron who can't speak english in India.
If I need to do a charge back I call this very nice lady in Stratford who went to HS with my mom.
Sikorsky and Milford bank, oh how I love them!
Customer service is hard to find these days but its out their. Companies don't give a damn they just want your money, they don't care about repeat business.