I have just about all Craftsman tools. I have taken a couple things back with no questions asked. but that was about 3 yrs ago.
I have a Craftsman torq wrench, goes up to 150lbs. turn the knob on the end and the # scroll by a little window. there are 2 windows nm and ft lbs. can`t read the ft lbs, some dirt or? in the window. took it back and was told there is no replacement like other tools. only the 6mo or what ever they come with.
was told to leave it and they would send it in to have fixed. probably cheaper to buy another one on sale.
Sears is owned by K-Mart soooo, there you go.
I have a set of polished chrome profesional craftsman, I really do like them.
So now I don`t do retail on tools, just buy them at flea mkt or swap meets.
Believe it or not, my most favorite ratchet was a Wizard I bought from Western Auto about 1970. the damn thing broke a couple yrs ago. can`t even find one on e-bay
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Charlie ☺