Is it just me or is this a shoddy way to treat a customer?
Not at all. MBUSA and ITS dealers treat all customers like that. They got your $$$,$$$, so why should they make you satisfied? After all, they are not Honda and Toyota dealers who make the customers happy.
The excuse that the dealers are independent are just MBUSA's BS! The allow ITS dealers rip off customers and when customers complain], they always say "it's not us, it is the dealers, we do not sell cars to them, they just buy cars from us and then re-sell."
If the center caps is the only issue now, you might just get four from your local dealer as they should not be that expensive. But on a $125K car, MBUSA might charge a limb for a center cap.