I agree with MB Doc, that is why independants are here. An independant has only one thing to offer you,"GOOD SERVICE",because an independant shop has to rely on happy, satisfied customers for future work. The independant shop has to impress you with good courteous service and gain your confidence with quality work. The dealers'shops have it alot easier. They know that cars will come in for warranty work because they are "authorized" to do it. I'm not knocking all authorized dealerships,but I think alot of them could use this next sentence as advice....... You sell a customer his/her first car through the sales department,BUT you sell him/her their next car through your service department.