I work near Park Ave in Palo Alto. Smythe isn't too far. The Park Ave guys treat me well but there's a definite sense that there's no such thing as getting away cheap. I've never had my car into Smythe but I don't see any cars more than 3 years old in the service ramp. When I don't see a lot of Diesels at a shop, I feel they'll be experimenting on mine. Plus I don't appreciate barriers that keep me from talking to the techs working on my car.