Thanks for the follow-up. What a GREAT deal you got!
Iíve found another part of the formula for helping to persuade the service shop folks to help me is to remember them at Xmas time with a gift cert for a nice restaurant.. Unfortunately, even with this added encouragement, the last 4 times I had my car in there was always something that wasnít done properly.... Sigh.
And to anyone that wonders, no I did not provide the parts for these last 4 services Ė the dealer did.
'00 ML320 "Casper"
'92 400E "Stella"