I like the idea of having a one up on the shop and as mentioned on the previous posts they generally do things that need be done in the process, it gets a wiper blade when it needs one without me requesting, a belt is replaced if its going to need it soon and things like that and I appreciate it. Sometimes I look at it as generating revenue... other times I see it as being aware of the car and taking the time to be personal. The shop says I need a new air filter then I'll have them replace it, did they create revenue or were they taking the time to do routine checks while it was in the shop? I guess thatís a reasonable question to ask as even though itís a personal shop, itís still a business. I know the receptionist, they know me by name, I talk to Jim, the head mechanic etc. and I'll be doing business there again so I think I'll pay it, and then request them to next time give me a call before they change the oil unless its been requested. Sound reasonable on my part?
Thanks for the comments!
1986 190E 186K (For Sale)
(Maroon, Tan leather)
1996 C280 Sport 208K
(Brilliant Silver, Black Leather)
2002 CLK430 Sport 45K
(Brilliant Silver, Gray Leather , Birdseye Maple)