In the past, I've quoted some statistics to make a case to an uncooperative business. "Studies show an extremely satisfied customer tells 8 people of his good experience and an extremely unsatisfied customer tells 28 people of his bad experience. Well I'm the kind of person that tells 128 people." (Don't quote me on the numbers. I can't remember where they come from.)

I'm currently preparing for a professional certification in my field -- Certified Supply Chain Professional. A key foundation of the field is CRM (customer relationship management). Leading companies recognize the power of forums like this one to effectively proliferate both good and bad customer experiences.

If I were looking for a bike rack, I would steer away from Axiom simply based on your experience.

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Behind every great man is a great woman. Behind every great woman is a great behind.