> So I get this Axiom bicycle rack. One of the parts that shipped with the rack is wrong. I called the company and they said I had to go to a dealer and make a claim through them. It's a $0.50 part. I asked them to just put it in an envelope and mail it. Dangit they can't. Policy they say. Now this doesn't make sense to me. It'll take them 5 minutes to fix a problem and now they want me to drive 10 miles, have the dealer assess the problem, file paperwork, all for a cheap piece of aluminum?

As others have implied, don’t be a floor mat for these people. You owe them nothing. Don’t take no for an answer. Dispute the charge, slander them on other boards, write your local newspaper and consumer protection agencies, write the attorney general’s office – they exist to go after companies such as this.

The issue is not $.50 the issue is selling a defective product and then deflecting responsibility for it.

Don't be a loser.