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Old 08-26-2009, 10:15 PM
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GTStinger GTStinger is offline
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Join Date: Aug 2003
Location: Richmond, VA
Posts: 150
Shop dropped/disassembled my transmission without authorization.

Bought a 2002 Isuzu Trooper in June. The PO had the tranny rebuilt in March with a 12 mo warranty.

It started shifting roughly into first. Looking underneath, I see fluid dripping from the drain plug. This model has no dipstick and I didn't feel like a face full of ATF in a 95F driveway. The rebuilder is in the next county so I take it to the local shop, leave the key in the night box and instructions to check the codes and the fluid level. Didn't sign anything.

After lunch I called. They said the fluid was low but it still had the problem after refilling and they wanted to drop the pan. I explain the warranty situation, tell then not to open the transmission and let them know I will contact the original rebuilder.

When I come in to pickup the truck I find out the transmission is out and torn down. Told me they thought I approved it over the phone. But they did remember me talking about the warranty. Just defies all logic that I would have them drop the transmission when it was warrantied elsewhere.

I don't want to guess the odds that the other shop will void the warranty because someone else opened the unit.
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Greg Schwall

1983 300SD - 465,000 miles
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