"I feel your pain" (W.J.Clinton, ca. 1997).

On mine, to get 'em to go down, I first have to turn AND HOLD the key all the way to the LOCK position. After about 2 seconds, you can turn it all the way to the UNLOCK position and they should roll down.

Also, mine will only work from the doors, not the trunk latch.

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Steve
'93 400E