"The Craftsman Unlimited Lifetime Warranty Policy is as follows:

If this Craftsman hand tool ever fails to give complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may have other rights, which vary, from state to state."

My understanding and experience has been the choice is up to Sears; I've argued and prevailed as to specific model replacement. I hand a couple of their higher end smooth polished ratchets and ended up getting a brand new replacements because there where no high end polished "repaired" ratchets available. It's usually much more conducive to a mutually happy ending to be pleasant but firm as opposed to angry or belligerent!

Young men are usually the most accommodating and older women are usually a tougher nut to crack! If you run into too much resistance just go back another day or time or another store.