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In store repairs are becoming the norm. You no longer get a new tape measure if the tape is broken, they replace the tape for you. Same with other hand tools.
Full replacements were costing the company way too much money due to idiots taking perfectly good tools and wanting a new one 'cause the old was as shiny as it used to be.
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 1987 560SL
85,000 miles
Meet on the level, leave on the square. Great words to live by
Were we directed from Washington when to sow and when to reap, we should soon want bread. - Thomas Jefferson: Autobiography, 1821.
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