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I find it best when I have had a problem like that to ring the state manager the next day & give him a serve. It has resulted in obtaining several things for free to make up for my inconvenience. Normally when you elevate a problem, eventually you get to talk to some one who figures that they have people who are meant to deal with these things & they want to know from them why they havent solved your problem.
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Grumpy Old Diesel Owners Club group
I no longer question authority, I annoy authority. More effect, less effort....
1967 230-6 auto parts car. rust bucket.
1980 300D now parts car 800k miles
1984 300D 500k miles 
1987 250td 160k miles English import 
2001 jeep turbo diesel 130k miles 
1998 jeep tdi ~ followed me home. Needs a turbo.
1968 Ford F750 truck. 6-354 diesel conversion.
Other toys ~J.D.,Cat & GM ~ mainly earth moving
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