You should definitely let your tech see what is the problem on the wipers. He should be happy to handle that for you. I would seriously seek an explanation for any charges.
If you look in my DIY article you can see a picture of the area that needs cleaning and a small paragraph on cleaning.
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Steve Brotherton
Continental Imports
Gainesville FL
Bosch Master, ASE Master, L1
33 years MB technician
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