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Old 09-21-2002, 05:48 PM
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haasman haasman is offline
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Join Date: Jun 2001
Location: San Francisco, CA
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Call the Mercedes-Benz USA Client Assistance Center 800-367-6372. Or email them at: CACINTERNET@MBUSA.COM

Call the N. California Mercedes-Benz region office (650-548-5000 I believe that is the tel #). Ask for the Regional Service Manager. Tell him you have contacted the Mercedes-Benz USA Client Assistance Center. Tell him this kind of service doesn't meet your expectations. Tell him you belong to an Mercedes-Benz owner's forum of over 14,000 members and they will all be watching closely as to how this situation is handled. Ask him what they are going to do about it, and when. Ask to be updated.

Call the dealership and ask to speak to the dealer or the GM. Tell him you have contacted Mercedes-Benz USA Client Assistance Center and the Region Service Manager. Tell him this kind of service doesn't meet your expectations. Tell him you belong to an Mercedes-Benz owner's forum of over 14,000 members and they will all be watching closely as to how this situation is handled. Ask him what they are going to do about it, and when. Ask to be updated.

Part of the reason we do business with Mercedes-Benz, in my humble opinion, is because of our expectations of product AND service. You had a very reasonable expectation. They did not meet even the smallest part of service that a customer should reasonably expect from an authorized & franchised Mercedes-Benz dealership.

Truly pathetic service, authorized dealer or not.

Haasman
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