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Old 09-21-2002, 06:18 PM
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jbaj007 jbaj007 is offline
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Join Date: Jun 2001
Location: Santa Monica, CA
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Excellent advice. I'd add that you follow with letters(very brief and businesslike) to the above and be sure and put a few "cc's" at the bottom of the letters, whether you "cc" it or not. [CA Dept. of Consumer Affairs (auto repair division), BBB and the like]. Paper still carries a lot of weight at MBUSA and it goes in their "permanent file".
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