Your experience takes the cake. I agree with your general assessment about their inadequate service. For that reason, whenever I have dealer-related matters to tend to, I ONLY deal with Smythe European in San Jose. Entirely different understanding of service.
'04 ML500 - 53k, Inspiration Edition, Desert Silver
'11 Audi A4 Avant - Brilliant Black
'87 300SDL sold
'99 C280 Sport sold
'85 190E 2.3 sold