Originally posted by BlueBabyBenz
How can any of these issues (Eibach springs, etc.) be a defense for Von Housen if the initial service writer had assured you there would be no problems?
Unfortunately, many service writers don't know the first thing in the world about what makes an automobile tick. More often than not, they misinterpret what's been presented and the tech starts out with a faulty repair order. This is why I like independent facilities where I can speak directly to a tech.
While he is a representative for the dealership, his comments about there not being a problem should be taken with a grain of salt.
In many cases where non-standard parts are in place, you're going to get burned, especially at a dealership where nothing but factory parts, adjustment procedures, specs, etc. are used.