Originally Posted by kerry

Just went to Pep Boys to buy a quart of ATF. Store used to be set up with a parts counter at the back with parts behind it, shelves with all the pick yourself stuff in the middle and check out counter at the front. Now they've made the check out counter into a combination parts look up/check out counter with the parts themselves halfway back into the store on the side. So two customers come in, one picks up quart of oil while the other walks to the parts look up/check out counter. He asks for parts X for car y. Check out guy has to look up the part, leave the counter and walk back to the parts section to get the part, walk back and check him out, all the while the guy with the quart of oil is standing in line waiting to pay for his oil. Jeeeezuz. Don't they realize that if you're going to sell stuff on the floor, those customers aren't interested in waiting while you look up and search for parts for other customers? You're not NAPA you idiots.