Jim, also try emptying your temp internet files manually , then go to IE browser and go to tools-internet options-general-and emty your history and internet files, then use clean sweep to clear out cookies and internet cache.
Sometimes when all this junk is accumulated you get no action. It happened to me and I fixed it yesterday by this method. Courtesy of DSL tech help.p.s. I have always heard that crash guard actually conflicts with other programs such as firewalls etc. and causes crashes.
perhaps it has been improved.
I don't load crash guard, just antivius and cleansweep.

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1979 300D 220 K miles
1995 C280 109 K miles
1992 Cadillac Eldorado Touring Coupe 57K miles SOLD
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1979 240D 140Kmiles (bought for parents) *SOLD.
SAN FRANCISCO/(*San Diego)
1989 300SE 148 K miles *SOLD