Just dropped my W124 off to diagnose bad idle and found out that Ray had a stoke and Bob has been out with a bad back for a year or more.

They each had over 30 years experience (much at ASC etc) on MB, so that leaves Jong as the only real MB guy but on their website it says he only has 8 years MB experience.

Also, their synthetic oil change price (on a 6-cyl w/8quarts) is $120 including tax etc which is a bit more than the dealers!