Well:

Airliner near-misses prompt call for changes to 'go-around' rules - U.S. News



As to the current incident, one article I read they took to quoting a little kid who shared his worry they were going to crash into the ground and die. The epitome of poor reporting.

I don't doubt that the passengers were caught off-guard. But 1,600' isn't that much and it was controlled, not like when the elevator jack screw strips.

People have a tendency to be panic prone, and quoting little kids doesn't help that one bit.

My other favorite part was that the maneuver "wasn't explained" until after it happened. Hmmm...as a passenger, I'd far rather the crew be focused on resolving the situation. We can chat about it later, after all, but if we worry about talking beforehand, there may not be any "later."

A little rationality and perspective can go a long way.