Benzmac, Nice going ! Seems like you
are attending to the details which
will enhance customer satisfaction
There is this common shop close to where I live that does bonkers business.
It is nothing too special (i imagine the mechanics do their thing at a reasonable price) but they offer to pick up customer cars to whoever desires. Seniors really go
for this ! Don't forget that part of the
market made up of seniors.
also... how about a pager , message capable, for each customer so that you can efficiently contact them in case you need an o.k. for extra work or just have them come in and pick up the car ? This cuts down phone tag and delays.