js,
your probably right. however if push came to shove they could check their own files of 1hr with their tech support and i could supply them with the microsoft tech support case number as well. i do have a anti virus program on my computer. i believe what the microsoft tech had me do was dozens of disablings on the "msconfig" utility startup, with dozens of restarts to isolate the problem. we also ended up deleting files and reinstalling them from the windows 98 CD. the tech wasn't sure but thought it had corrupting one or more of the files. if i had written down all the steps we did it would make "war and peace" look like a short story.