Quote:
Originally posted by brianw
Flash, I wish I knew what to tell you. As pentoman said, there so many stories out there similar to yours, I can only hope other dealers are treating their customers the same way...unacceptably! How is this allowed to continue and where is MBUSA on all this. I just posted a response about the mysterious score card. I have never received one of these cards. Has anyone? How are we supposed to amke sure the people who spend $35,000 - $200,000 for an automobile are heard?
Very frustrating and I really fell for you as there is not much more frustrating than wasting time at a dealer.
Tell them your true feelings about how you were treated...in person.
Best regards.
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Thanks for your empathy
The dealer told me the car was aligned and nothing in the front end was damaged. It had to be a pretty strong jolt to knock the steering wheel off center!!! To be honest, I am not sure they are telling me the truth. Because the person who did the damage never came forth to tell the management about it until I brought it to their attention. No apologies were extended from the assistant service manager who handled the whole ordeal. They have lost my trust in them. I am seriously thinking of bringing my car to an independent to have a good look at it.