I have worked a LOT of retail and I know this. Unless someone comes in and points a gun in the cashier's face, there is NO reason to call the police..... EVER.

It is Walmart's responsibility to train their cashiers, customer service representatives and clerks on the proper way to deal with problem customers. There exists many methods to difuse a situation which results in EVERYONE (cashier AND customer) walking away HAPPY!!

When faced with a difficult or problem customer, untrained, incompetent MORONS dial 911 and declare a 'police emergency' . Believe it or not, flashing lights and sirens really DO disrupt commerce in ANY store setting.

This video says a h*ll of a lot about the lack of training Wal-Mart provides its cashiers, clerks and customer service represantives.

I believe I'll be be taking my business elsewhere......