These surveys always spark controversy.
Mercedes models always have problems early in the production runs.
Mercedes needs to change their corporate culture to fascination with reliability WITH increased simplicity. Right now it is business as usual: Add complexity each year to meet the escalating demands of luxury car contents and hope that the problems will be resolved through refinements through the life of the model.
Chrysler has told its suppliers they must have world prices
. This on a cost only basis is a exercise in futility.
If Chrysler and MBZ do have superior design and manufacturing know how, then to make a better parts less costly can only be brought about through new and innovative design and manufacturing means. It means change: The vision to demonstrate how to do such conflicting criteria.