I consider myself a DIY and I truly enjoy working on cars. However, I KNOW my limitations.
I have a cousing who is a pro. mechanic (for an american car company) and he tells me all about back aches, the HOT weather conditions in south Florida, burned hands, long hours, etc, etc.
I do respect mechanics and, I had the opportunity to meet Steve and his brother briefly, when I showed up in his shop about a month ago, unannounced, on my way to Tampa. Oscar, his service manager, worked me in (they are very busy), to fix my instrument cluster (no lights) in less than two hours. Thank you!!!!!!!!
As you can see, not only Steve is one of the "good guys" but, his infectious positive attitude reflects in the service provided by his people.
Steve, keep up the good work and don't let a few of the "bad guys" make you change the way you do business.
BTW, as far as I'm concerned, this is the best MB forum in the internet.