Speak to the Service Manager and tell him you want to speak to the Zone District Service Manager- You want to schedule an appointment.
If he says no, then call the Lexus customer service number and report your problem.
Push, push, push .... they are questioning a safety item ..... ?hmmm, lets think about this for a minute .....
Tell him your close friend Mr. Haasman writes an automotive column and he'd love to publish this about Lexus.
Push back on them.
'03 E320 Wagon-Sold
'95 E320 Wagon-Went to Ex
'93 190E 2.6-Wrecked
'91 300E-Went to Ex
'65 911 Coupe (#302580)