your sincere advice is by no means any less than that of a close friend and is very much appreciated.
I spoke to the service manager today. Had him take the car on a test drive personally. and then had him drive another similiar model for comparison sake. Thank God I got him to admitt that indeed the brakes aren't working the way they should. He asked me to leave the car there over the weekend for him to figur out what's going on.
Will keep you posted on what happens next.
thanks again for everyone's advice.
Whether you think you can or cannot, Either way you're right!. by Henry Ford.