If you call 1-800-FOR-MERCedes and ask for the name, address and phone number of the Zone Rep they will have to get it for you. They may be able to help you. Sometimes they provide parts free to solve a customer problem.

- Do not let them put on a single row chain.

- Get agreement In Writing, that if it doesn't fix the problem then you don't have to pay. If the problem persists, get them to sign off that it did not fix the problem.

I ask again, how many miles ore on your car?

BTW, I once called 1-800-FOR-MERCedes and didn't get a call back for a week. I posted it on the Mercedes Club web site and within 3 hours got a call at 6:00 PM Eastern time from a technical rep. Was it a coincidence? I think not. Do you belong to the Mercedes Benz Club of America?

__________________
Steve
1985 Mercedes 500SL Euro (Gray market)
1995 BMW 520i Euro (Gray market)
1992 BMW 525it Wagon
1994 Honda Del Sol Si