This is a good example of "attitude".
A good shop and a good tech involves two almost seperate traits. The tech obviously has to be competent in troubleshooting and executing the repair, just as the shop must have this capability. But even if you had a group of technicians with the best skills in the world, the ATTITUDE must be correct.
The bottom line result of skill and attitude in the right combination provides the customer with a well maintained car at a fair price, while providing the shop owners and techs with a good living. In addition to a good living, this group of techs and shopowners will be able to sleep at night with no guilt on their minds.
Keep up the good and honest work,