Donald, Feel Free to contact me with the problems you are having with your scanner, the model etc, and I will try my best to help you get the problem resolved.
I'm a computer tech...
Its what I do.
'92 300CE - Sold
2004 C240 - C7 Wheels
2015 ML350 - P1, Pano, Ash poplar wood, Sport Dinamica interior, Running Boards Keyless go.