as a customer you have the right to form,
hold, and change your opinion of a shop at
your choosing.
iwasn't paying attention to the prices he
quoted, just your statement that he was the expert, and should build in worst case scenarios into his quote. And were you being
unreasonable? I say ,yes. A bad evil person, No.
My comments were aimed at the difficulty
of giving real world quotes in a business that
is filled with unknowns. not at what i thought
was a fair profit.
as you have found, the internet has changed the rules for how the indy shops operate, in relation to parts and suppliers.
it hasn't replaced the need for a local mechanic with the years of shop time behind him to do the job right.
as i tell my customers," just imagine a world where everyone had to meet the same standards that we set on auto shops.

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fabulous!