Are you sure the dealer replaced the trans. with a factory rebuilt. The TCM would have to be replaced to match the updated valve body. The harsh 3 -2 down shift was a valve body problem with the first design valve body. The conductor plate was also updated. Holding 2nd gear that long is not normal. I would take the car back to the dealer; ask them if they replace the TCM. A soft ware fix is not going to fix a hard ware problem. I think they just repaired the transmission.
Tell then to read; Dealer Technical Bulletin 02/99 Group 27. “Check the transmission selector lever switch before replacing the valve body or control module for a shift complaint” transmission range recognition switch
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