View Single Post
  #4  
Old 05-21-2004, 03:19 PM
yal's Avatar
yal yal is offline
Benz-smart
 
Join Date: Oct 1999
Location: New York, Long Island
Posts: 2,707
Rusty at www.mbz.org sent me a pre-94 hood instead of a post-93 hood despite me being very specific on the phone. It took 4 months to get the hood back because they wouldn't pay to have it picked up. Instead I had to call up the freight company and have them send it back collect to the MB dealer in Florida. While that was going on I ordered the hood from an autopart store in CA and that turned out to be an aftermarket hood with a dent in it. I had to track down the email addresses of the President and Vice-President of the company, send a nasty email, before they refunded my money and sent someone to pick it up 2 months after the fact. I then told the bodyshop to get it from their local OEM supplier.
Basically for about 2 months I had a charge of 3 hoods on my credit card. Good thing the bodyshop floor manager was a great guy or he could have charged me storage.

Although everything got refunded, eventually, it was a lesson well learned. I try and order withing my State if possible, apparently credit card companies have a "mileage limit" tagged to disputing credit card charges If you order something from a company x amount of miles away their ability to help dispute is "limited". Bet some of you didn't know that.

I also try and call especially if its one of those parts that could easily be mistaken for another.

I actually understand their point of view, they think you are trying to scam them, and you think they are trying to scam you, and its like a mexican stand off. I hate it though.

That said I have had many great experiencing from buying online. Fastlane and Phil have been great. But its one of those things that really involves a lot of risk despite the rewards like no tax and lower prices.
Reply With Quote