Hey John,
I loved your story!!!
I don't believe people should bend over backwards for stupid customers. Customers or not why should they get their bum kissed???
I am lucky that I do not have to work in customer service!!! I am SO thankful for my data entry part-time job!!!
It is hard for people in customer service, especially students working part-time while pursueing higher education. My younger sister recently quit her part-time job at BlockBuster video. She was actually TOLD WHAT TO SAY TO CUSTOMERS. She had to follow a certain script and "up-sell"... What happened to freedom of speech???
Why should people making minimum wage bare the brunt of the effort and work for no reward????
It is official, I hate everybody!!!!
-Mike