I think what the Cap'n means is that they'll come to the shop you work at to replace the tool. I've never heard of a Snap-On rep going to someones house.
I have a busted Snap-On (or should I say Snap-off) tool and I'd like to find a place to exchange it.

__________________
DJ


84 300D Turbodiesel 190K with 4 speed manual sold in 03/2012