Ive seen them, if its less than 25 lbs, and not awkward, they throw it around.

If you ever send something more than 25 lbs, you should double box it. Actually according to UPS guidelines, everything should be double boxed, and then 4-6 inches of padding around it or something like that.

At least they didnt loose your stuff in transit, which really sucks. This happened to me, Fedex lost 100lbs of Mercedes 600SL brake calipers, the box broke open and spilled because they were probably throwing it around. Then it went to overgoods. They lost it, so they sent it there. I called them every hour for two weeks, and they finally found it, then got it to me. Unfortunately none of it was insured because fedex.com wont insure packages being returned to sender/shipper. I was using my account, so it only made things worse. In the end, they lost some brake pads, so I claimed the 100 dollars, and the shipping charge. It was a nightmare, but if you stick with it, you can get the money out of them.

Maybe it is a little different with UPS, but it should be the same. Remember, heavy stuff, double box it.

regards,

__________________
Current Stable:
1994 S500 v140, 210k miles, white with grey.

Former Mercedes in the Stable:
1983 300CD Turbo diesel 515k mi sold (rumor has it, that it has 750k miles on it now)
1984 300CD Turbo Diesel 150 k mi sold
1982 300D Turbo Diesel 225 sold
1987 300D Turbo Diesel 255k mi sold
1988 300 CE AMG Hammer 15k mi sold
1986 "300E" Amg Hammer 88k mi sold (it was really a 200, not even an E (124.020)
1992 500E 156k mi sold
etc.