Strange things happen.
The frame of mind you are in and trying to be rational at the same time you are at wits end, doesn't help the matters any.
You need to drop back 10 yards before you punt.
Gather as much information as possible and corrilate your data, then approach the dealer for calm discussion.
Good luck, may you prevaile.
Happy Trails Bee Beep from Houston!!!
Donald, El Cheapo