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Sometimes the people you speak to at the dealer may be unaware of this service that the warranty dept in Montvale can provide (free of charge). Many personnel will know enough to run a VMI to get the radio code, but will NOT know what to do if the code doesn't work. The warranty dept will look at the VIN number and radio chassis number and can normally find the problem with the code that way, or can contact the radio manufacturer directly for the code. Sometimes the info will be transcribed incorrectly into the VMI computer, and sometimes MB was actually given the incorrect code number from the manufacturer. So "contacting the dealer" isn't an original idea, but if you may get someone who doesn't know what the next step is if the code is wrong.
Gilly
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