It's only going to get better!
Thank you ALL for the kind words!!!
We try very hard to offer good products at a fair price but more importantly, treat people the way we would like to be treated. Somehow that "golden rule" concept always made a lot of sense to me.
I have good news for you. We have a new dedicated parts person. Phil is the name and responsiveness will be the game. Phil will be available to you via a toll free telephone number (US only) within a week to 10 days. Outside the US you will be able to reach him as well but, not on a toll free line. We are currently in the process of getting everything in place so we can make the big announcement. In the mean time, Phil is already responding to the Parts Information Requests via e-mail.